Program wydarzenia
Wszystkie prelekcje będą tłumaczone symultanicznie PL >> EN oraz EN >> PL
8:30-9:30
✅ Rejestracja
9:30-10:00
Oficjalne otwarcie ServiceNow Community Summit 2024 [PL]
Wszystko się jakoś zaczyna, ta druga edycja wydarzenia również!
Piotr Załęski
Polpharma Biologics
Community Leader
Jakub Gromek
ServiceNow
Enterprise Account Executive
10:00-10:30
Unlock full potential of CMDB and ITOM for your business [ENG]
Join us to learn how to leverage the full potential of your ServiceNow platform and move from reactive to proactive IT Operations, enhancing service availability and boosting customer satisfaction. Attendees will see first-hand how ITOM integrates seamlessly with traditional and cloud-first environments. Our session will feature a hands-on demo of automated Discovery, Service Mapping, and Event Management capabilities, showing how ServiceNow can streamline IT processes, break down silos, and automate remediation workflows. This event is perfect for IT leaders looking to enhance reliability and efficiency in hybrid or multi-cloud environments. Don’t miss this opportunity to empower your IT team with the tools they need for digital transformation.
Paweł Woch
Deloitte
Dyrektor w Deloitte Technology & Transformation
Bartosz Kaczmarczyk
Deloitte
Senior Specialist Lead w Deloitte Technology & Transformation
Jarosław Jaroszewicz
Norma Group
IT Service Portfolio Manager
10:30-11:00
GBS Finance & Procurement Digital Transformation with ServiceNow [ENG]
Wykorzystanie modułu CSM ServiceNow w GBS Finance & Procurement do budowania efektywności oraz automatyzacji procesów finansowych i zakupowych. Case study oparte jest na przykładzie portalu wewnętrznego dla GBS Finance & Procurement oraz portalu dla zewnętrznych dostawców.
Łukasz Belica
Takeda
Associate Director ServiceNow
11:00-11:30
Spinning up ESM and ServiceNow for marketing services: a case study [ENG]
Applying enterprise service management (ESM) concepts and platforms to marketing space is as rare as it gets tricky. The presentation will explore if ServiceNow is truly ready for business services and whether the creative world is ready to embrace it too.
Urszula Nowak
PepsiCo
Enterprise Service Management Director
11:30-11:50
☕️ Przerwa kawowa i networking
11:50-12:20
Vinted shipping claim management with ServiceNow CSM [ENG]
Discover how we transformed our shipping claim management process by transitioning from manual workflows to a streamlined and automated solution using ServiceNow Customer Service Management (CSM).
Dominykas Punis
Vinted Go
Product Manager
Marcin Chmiela
e-Xim IT S.A.
Vice President
12:20-12:50
Future-ready IT Governance, Risk & Compliance [ENG]
Prepare to explore the ever-evolving landscape of IT governance, a field in perpetual transformation to keep stride with the rapid pace of digital innovation and shifting global regulatory mandates. Uncover the essential fusion of governance, risk, and compliance with fundamental business strategies, crafted to guarantee a nimble and harmonized reaction to the demands of the modern world.
Observe how ServiceNow IRM can enhance the GRC framework, establishing it as the cornerstone in reducing regulatory, financial, and reputational risks, thus reinforcing organizations against a spectrum of burgeoning threats.
Michał Szafranko
Polpharma Biologics
Head of IT Quality and Compliance
12:50-13:20
Driving Application Rationalization with ServiceNow APM [ENG]
Present how Sylvamo, in its journey to reduce technological debt, is leveraging the ServiceNow APM product. Exchange experiences of others in the area of optimizing applications portfolio (count & cost) with the use of ServiceNow APM.
Ewa Ozdoba
Sylvamo
IT Senior Manager
13:30-14:30
☕️ Lunch
Obiad w formie bufetu jest przewidziany dla wszystkich uczestników konferencji.
14:30-15:00
Transforming Retail Operations with ServiceNow: The Biedronka Success Story [ENG] [Discussion Panel]
“Join us for an insightful panel on the transformative journey of Biedronka, Poland’s leading food retailer, powered by the ServiceNow platform. ITCE, the ServiceNow partner behind this transformation, along with Biedronka leaders, will discuss how ServiceNow revolutionized Biedronka’s store asset management and employee experiences, leading to significant cost savings and operational efficiency. The panel will explore key challenges, successes, and strategies that drove business value, offering practical insights for attendees to apply in their own retail digital transformation efforts.”
Nina Prodanova-Iozeva
ITCE
Co-founder, Managing Partner
Diana Radkova
ITCE
ServiceNow Consultant
Tomasz Zdolski
Jeronimo-Martins (Biedronka)
IT Service Management & Automation Senior Manager
15:00-15:30
Legal Administration – DLA Piper’s journey to digitize the work of legal secretaries [ENG]
DLA Piper transformed its legal services with a custom-built Legal Administration application, replacing informal request management with streamlined processes. We will discuss our implementation journey, including building a custom application, email ingestion, and the deployment of a Virtual Agent and live chat. We will analyze how this transformation addressed challenges such as visibility gaps and duplicated submissions, resulting in simplified workflows, clearer insights into secretary workloads, and improved user satisfaction through faster service delivery.
Marta Miłek
DLA Piper
ServiceNow Platform Team Manager
Dawid Kowal
DLA Piper
Senior ServiceNow Developer
15:30-16:00
Operational excellence through the integration of ServiceNow and TeamViewer [ENG]
With increasingly complex IT services, efficient remote support workflows are crucial for business success. Powering the digital transformation of any size company, ServiceNow enables end-to-end digital workflows for most business processes. To make work, work even better with more productive IT service workflows, the TeamViewer Remote Support Integration and TeamViewer Enterprise Integration for ServiceNow add embedded remote access and remote control capabilities to support any device within the ServiceNow connected network in real time.
Nils Larcher
TeamViewer
Solution Architect
Elmer Valk
Plat4mation
CEO
16:00-16:30
☕️ Przerwa kawowa i networking
16:30-17:00
Enhancing Data-Driven Mindset in PS with ServiceNow: GSK’s Approach to Empower our Employees. [ENG]
Our Team focuses around ServiceNow system, front and back-end. We listen to our Employees and constantly work on adjusting system to their needs. In addition we also act pro-actively trying to mitigate any obstacles and search for new solutions to meet highest standards of Employee Experience at GSK.
Kasia Suwała
GSK
ServiceNow System SME – HR Support & Help
Małgorzata Kołosowska
GSK
Insights SME
Marcin Szpakowski
GSK
Process and Knowledge SME Support and Help
17:00-17:30
ServiceNow update – co nowego w Xanadu? [PL]
Zespół ServiceNow pokaże co nowego dzieje się w świecie platformy i kolejnych aktualizacji.
Robert Nowak
ServiceNow
Senior Advisory Solution Consultant
Krzysztof Wilczyński
ServiceNow
Senior Advisory Solution Consultant
17:30-18:00
Oficjalne zakończenie ServiceNow Community Summit 2024 [PL]
Wszystko musi się również zakończyć, to jednak nie jest koniec naszych przygód tego dnia!
Piotr Załęski
Polpharma Biologics
Community Leader
Jakub Gromek
ServiceNow
Enterprise Account Executive
19:00-22:00
Koktajle i networking
